Privacy Policy

Torres Immigration ("Company", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, services, and communication channels, including SMS, WhatsApp, email, and phone communications, in compliance with A2P messaging regulations.

1. Information We Collect

We may collect and process the following types of personal information:

Full name

Phone number (mobile and WhatsApp)

Email address

Immigration-related inquiry details (non-sensitive)

Communication preferences

IP address and device information when accessing our website

We do not collect sensitive personal data such as Social Security numbers, payment card details, or government-issued identification through SMS or WhatsApp.

2. How We Use Your Information

Your information may be used to:

Respond to immigration inquiries and consultation requests

Provide case updates and service-related notifications

Send appointment confirmations, reminders, and follow-ups

Deliver informational and transactional messages via SMS, WhatsApp, or email

Comply with legal and regulatory obligations

Message frequency may vary. Message and data rates may apply.

3. Consent for Communications (A2P Compliance)

By submitting your contact information through our website, forms, or other communication channels, you expressly consent to receive communications from Torres Immigration, including:

SMS messages

WhatsApp messages

Emails and phone calls

These communications may include service updates, appointment reminders, and informational messages related to your inquiry.

Consent is not a condition of purchase.

4. Opt-Out and Unsubscribe

You may opt out of SMS or WhatsApp communications at any time by:

Replying STOP to any message

Contacting us directly at [Insert Contact Email]

Once you opt out, you will no longer receive messages unless you re-subscribe.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information.

We may share your data only with:

Authorized service providers (CRM, messaging platforms) strictly for operational purposes

Legal or regulatory authorities when required by law

All third parties are required to maintain confidentiality and comply with data protection regulations.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, misuse, or disclosure.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.